FAQ

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Have a question? See some of Lead Dog’s most popular FAQs below. If you still need assistance, please send us an email at questions@leaddogshop.com.

Shipping

Do you ship overseas?

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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

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It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

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We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Returns

Can I return my product?

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We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

General

Can I get my product personalized?

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It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

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